Questions & Answers

Some common questions we get about Salestrack POS

  • Getting Started

    1. What is Salestrack POS, and how does it work?

    Salestrack POS is a point-of-sale system designed to help businesses manage sales, inventory, and customer interactions efficiently. It offers a mobile app and a web dashboard for easy tracking, reporting, and business management from anywhere.

    2. How do I sign up for a Salestrack POS account?

    You can sign up by visiting our registration page and filling in your business details. Once registered, follow the setup wizard to configure your store, add products, and start selling.

    3. What devices are compatible with Salestrack POS?

    Salestrack POS works on most modern devices, including Android smartphones, tablets, and web browsers on desktop and laptop computers.

    4. Is there a guide or tutorial to help me set up my POS system?

    Yes, we offer a step-by-step setup guide and video tutorials within the Help Center to assist with installation, setup, and daily usage.

  • Manage your account

    1. How do I update my business information?

    Log in to your Salestrack POS account, go to Settings > Company Information, and update your details. Don’t forget to save the changes.

    2. Can I add multiple users to my account?

    Yes, you can add staff members with different access levels by navigating to Menu > People >Users and assigning roles based on their responsibilities.

    3. Is it possible to manage multiple branches from a single account?

    Yes, Salestrack POS supports multi-branch management. You can add and monitor different locations from a centralized dashboard.

    4. How do I reset my password if I forget it?

    Click on the Forgot Password link on the login page, enter your registered email, and follow the instructions to reset your password.

  • Pricing and License

    1. What pricing plans are available for Salestrack POS?

    We offer the software free for all business sizes and requirements. Please contact us for detailed information.

    2. Are there any additional fees for using Salestrack POS?

    No hidden fees!

  • Policy, Safety & Security

    1. How secure is my data on Salestrack POS?

    We use industry-standard encryption (SSL) and secure cloud storage to protect your data. All transactions are encrypted to ensure security.

    2. Does Salestrack POS comply with local data protection laws?

    Yes, we comply with Zimbabwean data protection laws and other relevant international data privacy standards.

    3. How often is my data backed up?

    Data backups are performed automatically every 24 hours to ensure your information is always safe and recoverable.

    4. What should I do if I suspect unauthorized access to my account?

    Immediately change your password and contact our support team at support@salestrack.co.zw for assistance.

  • Other Questions

    1. Does Salestrack POS integrate with other business software?

    Yes, it integrates with popular accounting, eCommerce, and payment gateway systems to streamline your operations.

    2. How can I contact customer support?

    You can reach us via email at support@salestrack.co.zw, phone at +263 77 491 8959.

    3. Is there an offline mode for Salestrack POS?

    Yes, Salestrack POS can operate offline. All data will automatically sync once you reconnect to the internet.

    4. Can I use Salestrack POS for multiple business types (e.g., retail, restaurants)?

    Yes, Salestrack POS is versatile and customizable for different business types, including retail, hospitality, and service-based businesses.

    5. How often are system updates and new features released?

    We release updates monthly, focusing on performance improvements, new features, and security enhancements based on user feedback.

Have any questions? Get in Touch